Technical support

Are you having problems using the platform? By following the steps below you can easily solve any problems viewing the platform.

Empty the browser cache and clean the cookies

It can happen sometimes that your browser keeps in memory some files to avoid to download them again; therefore, you might have problems viewing the platform if your browser has in memory obsolete files. So, first of all, try cleaning your browser's cache.

You can find detailed information to clean up the cache at these addresses of the official pages of the following browsers:

Use a modern and updated browser

Please note that most areas of this platform use cutting-edge web technologies; therefore, it is much recommendable using a modern and updated browser. If you have display problems, try opening the site with a different browser; we recommend Google Chrome or Mozilla Firefox.
The minimum versions of the recommended browsers are:

  • Mozila Firefox > 45
  • Google Chrome > 50
  • Internet Explorer > 9

Send a request for assistance

If you can not solve a problem or receive assistance, you can contact us at you will be contacted as soon as possible.

Please describe the problem in detail; if possible, please attach a screenshot to your e-mail (even better with the open developer console).

Disable browser extensions

It can sometimes happen that some browser extensions interfere with web applications, creating malfunctions. You can exclude this option with a simple test, by deactivating the extensions of your browser or by browsing the site in private mode. In fact, private browsing disables browser extensions only for the current browsing session.

You can find detailed information about private browsing at these addresses of the official pages of the following browsers: